Interest and Perspective

From: Dear JetBlue

Mailed-By: jetblue.com

Re: email received Thursday,08/31/06

Dear *******,

Thank you for giving us an opportunity to address the situation reported on DemocracyNow.org and other sites. Currently, we are working with the TSA to understand the situation. We are gathering information and our initial findings tell us that the request to have him remove his T-shirt was not made by a JetBlue Crewmember. We are confident that this investigation will help us all better understand the events of that day.

JetBlue has no policy regarding messages on apparel. We are a family-friendly airline. Anything offensive or vulgar will be discussed with the individual in a sensitive and respectful manner.

Our fundamental responsibility as an airline is to provide safe and secure travel for all of our customers. This requires us to be sensitive to the concerns of all of our customers, while also upholding the rights of the individual. We value diversity, among our customers as well as our crewmembers. We take our responsibility seriously, and should there be an opportunity to improve our effectiveness, we will take the appropriate action.

We appreciate your interest in this matter as well as your understanding of all our customers' needs. We remain available should you have any further questions or concerns.

Sincerely,

Jason Ward
Director Customer Commitment
JetBlue Airways